Forum Discussion

Joeblow99's avatar
Joeblow99
Channel Surfer
4 months ago

Roku device factory reset itself after an update

Twice now in the last two weeks after what I assume were device updates, I've woken up to find that my streaming stick has been reset. It needs to re-recognize the TV, then I have to sign in to my ac...
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tv & player support
IdefixRC's avatar
IdefixRC
Newbie
13 hours ago

Hello Roku Team,

I have the same issue with the Roku Stream Stick 4K.
The stick keeps on resetting itself every few days and it has to be setup again from scratch (Roku login, Wifi, apps etc). It is unusable 😒

Model: 3820RW2 - Stream Stick 4K
SN: X025006M0A48
Device ID: S0JC348M0A48
SW Version: 14.6
Tracker ID: 48-417-781

Thanks

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    12 hours ago

    Thanks for the info! IdefixRC​ 

    We’ll loop in the team to take a look. If you run into anything else or just want to follow up, feel free to reach out!

    Roku Community Team