Forum Discussion

Joeblow99's avatar
Joeblow99
Channel Surfer
4 months ago

Roku device factory reset itself after an update

Twice now in the last two weeks after what I assume were device updates, I've woken up to find that my streaming stick has been reset. It needs to re-recognize the TV, then I have to sign in to my ac...
OS Update
tv & player support
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Hey everyone!

We'd like to know if, after the incident happened, the issue is persisting or is still occurring at the moment. If so, can you please keep us posted so we can pass it on to the team?

Thanks,
Roku Community Team

JustaPersonCO's avatar
JustaPersonCO
Newbie
14 days ago

My streaming stick has been doing this for years. It is super frustrating. Every software update it wipes everything and I have start from scratch. 

model: 3810X - Roku streaming stick +
serial: YH00Ea007994

software: 14.6

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    14 days ago

    Hey there! JustaPersonCO​ 

    We understand your Roku Streaming Stick keeps resetting itself. We’ve sent this to our team to check it out. We’ll let you know as soon as we have an update! 

    Staytune!

    Roku Community Team