Forum Discussion

Joeblow99's avatar
Joeblow99
Channel Surfer
4 months ago

Roku device factory reset itself after an update

Twice now in the last two weeks after what I assume were device updates, I've woken up to find that my streaming stick has been reset. It needs to re-recognize the TV, then I have to sign in to my ac...
OS Update
tv & player support
Joeblow99's avatar
Joeblow99
Channel Surfer
3 months ago

It hasn't happened since my original post three weeks ago. But that can't be the end to the troubleshooting.

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Thanks for leaving a reply, Joeblow99​!

This is still being investigated, and we circled back to see if there are folks who are still experiencing the issue. But, it's good to know it hasn't happened since. 

Roku Community Team