Forum Discussion

Joeblow99's avatar
Joeblow99
Channel Surfer
4 months ago

Roku device factory reset itself after an update

Twice now in the last two weeks after what I assume were device updates, I've woken up to find that my streaming stick has been reset. It needs to re-recognize the TV, then I have to sign in to my ac...
OS Update
tv & player support
Joeblow99's avatar
Joeblow99
Channel Surfer
4 months ago

Correct, had to do the initial setup both times.

Model 3820R2, software version 14.6.

There's no video to show - it's just the initial setup process.

Thanks.

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Thanks for the reply, Joeblow99​!

To help us investigate further, can you share the following details?

  • Tracker ID (Press Home five times, then press Back button five times)


We'll pass this on to the team for review!

Roku Community Team

  • Joeblow99's avatar
    Joeblow99
    Channel Surfer
    4 months ago

    ID # is 97-272-422

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for the info, Joeblow99​!

      We've already passed your details along to the right team. We'll keep this thread posted.

      Roku Community Team