Forum Discussion

Snookums's avatar
Snookums
Newbie
4 months ago

Roku device and samsung smart tv

I have a roku steaming device (purchased around 2021) that I am trying to add to my Samsung smart tv (it's a few years old also) I get to the 'display type' and everything stops there. It gives options to choose 720p or 1080p. I choose 1080, it checks, then It says replies 'This HDMI connection can play video at resolutions up to 1080p.' So I choose 'Use automatic' (only other choice is to cancel)  It then says 'You didn't confirm the new selection, so previous setting restored'.  No matter how I choose, It goes back to the same option.  I've tried different HDMI cords but that does not matter.  Any ideas?  Thanks. Bev

TV & Player Setup

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Thanks for reaching out, Snookums!

    We understand you're having trouble setting up the display on your Roku, and we'd like to help.

    Have you thought about doing a factory reset to restart the setup? If you haven't, it might be worth a shot to see if that clears things up.

    Let us know if the issue persists so we can further assist!

    Best,
    The Roku Community Team

  • Strega2's avatar
    Strega2
    Roku Guru
    4 months ago
    Snookums wrote:

    I choose 1080, it checks, then It says replies 'This HDMI connection can play video at resolutions up to 1080p.'

    This confuses me because it sounds like it is saying: all is well.  ie: you picked 1080p and the it says the TV can do 1080p.  So it sounds like everyone is in agreement that we'll do 1080p.  ??