Forum Discussion

Mxavier124's avatar
Mxavier124
Streaming Star
2 years ago
Solved

Roku constantly turns off my TCL television.

Purchased (June, 2023) a smart TCL Roku ready television.  I didn't use your software in the beginning but used this set as a plain television.  Decided later to and completed set up of Roku on tv an...
  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, Noku2022!

    Welcome to the Roku Community!

    We understand that you're having the same issue with your TCL Roku TV turning off randomly. Thank you for bringing this issue to our attention.  

    Here are a few things to take note and you can try if you haven't tried any troubleshooting yet. 

    • One reason why your TCL Roku TV might be rebooting by itself is due to the insufficient power supply. Please check the power adapter and power outlet to ensure everything is properly connected to the back of the TV. 
    • You can also try using another network, such as Mobile Hotspot, when streaming and see if that makes a difference.
    • You can perform a system reboot, by navigating to Settings>>System>>Power (if available)>>System restart.

    If the issue persists after trying these steps, we may need help from the TV manufacturer team as this may be related to a hardware problem. Please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    You can contact them here: TCL Support or at 1-877-300-8837.

    Best regards,
    Elmer

  • LGB_PowerNap's avatar
    LGB_PowerNap
    2 years ago

    RESOLVED: Removed power from TV for 2 minutes and turned back on. Problem resolved.

LGB_PowerNap's avatar
LGB_PowerNap
Reel Rookie
2 years ago

Hello, I am having the same issue with my LG tv. I have multiple Roku devices,  so I switched out one Ultra for one from another room. Same issue persists. Seems as this is occurring across manufacturers,  thos is a Roku release issue vs a TV issue. 

Advice?

 

Thanks,

Dan

LGB_PowerNap's avatar
LGB_PowerNap
Reel Rookie
2 years ago

RESOLVED: Removed power from TV for 2 minutes and turned back on. Problem resolved.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, LGB_PowerNap 

    Thanks for the post. 

    We appreciate you for confirming that the issue you've encountered was resolved with the troubleshooting steps you've performed. 

    If you have further concerns or inquiries, please don't hesitate to reach out to us or post a new thread in the Roku Community.

    Best wishes,
    Kash