Hi Kaif2220
We're sorry to hear about the issue you're experiencing.
Have you made sure that your router is broadcasting a 2.4 GHz signal? Please be advised that Roku Express is a single band wireless device and is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
If so and the issue persists, reply here with the serial number of your player. It can be found in Settings > System > About.
We look forward to your response.
All the best,
Kariza
I bought a new modem, and now my Roku Streaming Stick 4K is stuck on the "choose your network" or Error 003 "Can't update" screens. The correct network name is on the list, I get two green check marks for connection, and then it can't update software and goes back to the "choose your network screen".
I tried other suggestions that I saw here, e.g. held buttons down on the remote, rebooted the TV, the modem, and the Stick, took batteries out of the remote, reset the stick, no change.
The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#
Help!
Hi @ranbush
Thanks for reaching out here in the Community!
For this specific error code, we would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if your Roku streaming device is unable to update software | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Regards,
Karla
ranbush wrote:The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#
In the 2.4 GHz band, be sure your router is set:
To use a channel in the 1-11 range as are used in North America. Channels 12-14, as are used in some other regions, are not supported. If your router has an auto feature that could select channels 12-14, turn it off.
Some routers are set up to use g/n 2.4 GHz connection parameters. Rokus need this to be set to b/g/n.
Thanks for the reply, Karla.
You wrote: "Support page here: What to do if your Roku streaming device is unable to update software | Official Roku Support "
That link goes to a blank page in Safari v 13.1.2, but it worked in Firefox v112.0.1. Just FYI.
I looked at that Support page again (I also found it yesterday), but the suggested remedies are not working for me.
I reset the Streaming Stick again, but it didn't make a difference.
The only menu I see is the "choose network" process. I went through it again just now, and Roku sees my network, I get two green checks for network and internet, but I still get "Error 3" and then I can't get back to the Home menu, or Settings. The remote won't do anything except "choose network".
How do I get out of the "choose network" loop, and get to the Home menu or Settings?
