Forum Discussion

Kaif2220's avatar
Kaif2220
Newbie
4 years ago

Roku connects to wifi but stays on choose your network page

I have tried EVERYTHING on this thing it's a roku express. I paused a show and when I went back to go watch it, it took me to home page and said no internet. I have tried every single suggestion on this website I've been at it for 2 hours I'm 100% certain it is the roku as the wifi is right next to it, working on every other device in my house, and the Xbox is still connecting. Just not the roku.

I have factory reset the roku. I have changed my wifi channel. I've tried connecting to my VPN. It checks both boxes that it connects I can even see the router flashing and then it just sits on the "choose your nextwork" page. No matter how many times you connect.

TV & Player WiFi
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hi Kaif2220

    We're sorry to hear about the issue you're experiencing.

    Have you made sure that your router is broadcasting a 2.4 GHz signal? Please be advised that Roku Express is a single band wireless device and is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.

    If so and the issue persists, reply here with the serial number of your player. It can be found in Settings > System > About.

    We look forward to your response.


    All the best,
    Kariza

    • ranbush's avatar
      ranbush
      Channel Surfer
      3 years ago

      I bought a new modem, and now my Roku Streaming Stick 4K is stuck on the "choose your network" or Error 003 "Can't update" screens. The correct network name is on the list, I get two green check marks for connection, and then it can't update software and goes back to the "choose your network screen".

      I tried other suggestions that I saw here, e.g. held buttons down on the remote, rebooted the TV, the modem, and the Stick, took batteries out of the remote, reset the stick, no change.

      The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#

       

      Help!