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BillMlod55's avatar
BillMlod55
Channel Surfer
3 years ago
Solved

Roku Community Spectrum wi-fi keeps dropping

I have a TCL Roku TV and am in an apartment complex that uses Spectrum Community wi-fi. Everything worked fine until a couple of days ago. Now the TV will not stay connected to the wi-fi. Spectrum sa...
tv & player wifi
  • CavalierX's avatar
    CavalierX
    2 years ago

    Thank you ROKU for FINALLY fixing this issue!  Jan 25 firmware update 12.5.5 Build 4174 has resolved this issue 👏🏼 please do NOT rollback any fixes like last August where this problem came back again.

BillMlod55's avatar
BillMlod55
Channel Surfer
3 years ago

So I purchased a travel router, set it up & the same thing happens. It connects to Spectrum fine, then I connect my TV to the new router. Stays connected for about 15 seconds and then says not connected.

Any other ideas? 

BillMlod55's avatar
BillMlod55
Channel Surfer
3 years ago

OK, this is strange but I changed the DNS servers on the travel router to a known public server and now my TV and Roku box stay connected. Not sure why the DNS would have that effect but it seems to be working.

I'll post again tomorrow if the network connection is stable.

Thanks for the ideas.