Forum Discussion

BillMlod55's avatar
BillMlod55
Channel Surfer
3 years ago
Solved

Roku Community Spectrum wi-fi keeps dropping

I have a TCL Roku TV and am in an apartment complex that uses Spectrum Community wi-fi. Everything worked fine until a couple of days ago. Now the TV will not stay connected to the wi-fi. Spectrum says it is a Roku problem and Roku says it is Spectrums. I do not get any error codes and my TV works fine with my phone hotspot. Spectrum tech says that a recent Roku update is causing the problem. My Roku is on OS version 12.0.0 Build 4190-CG

Is anyone else having the same issue?

If other info is needed please let me know.

tv & player wifi
  • CavalierX's avatar
    CavalierX
    2 years ago

    Thank you ROKU for FINALLY fixing this issue!  Jan 25 firmware update 12.5.5 Build 4174 has resolved this issue 👏🏼 please do NOT rollback any fixes like last August where this problem came back again.

16 Replies

    • BillMlod55's avatar
      BillMlod55
      Channel Surfer
      3 years ago

       

      This is my network connection screen. When I connect is drops after about 15 seconds. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      Kgaun, you have a different problem then the OP.  I can't tell if that's a Roku TV or a Roku device connected to a TV, but the MAC address should never be all zeros.  That indicates a hardware failure.  About all you can try is a factory reset, but if the MAC address remains all zeros there's not much you can do unless it's a TV and you want to take it apart.

      BillMlod55, I can't offer much advice, but you might want to try connecting to 2.4GHz access point if your that's available (channel 161 is a 5GHz channel).

       

      • BillMlod55's avatar
        BillMlod55
        Channel Surfer
        3 years ago

        Thanks for the suggestion to connect to 2.5 but since I'm in community Spectrum controls everything. I don't have access to the routers. I just wish Spectrum would listen to me and verify the settings on the router. They just insist it's a Roku issue.

  • hgdky's avatar
    hgdky
    Newbie
    2 years ago

    I am experiencing the same issue. I have community wifi and they said it’s a Roku issue, with a recent software update. They whitelisted my MAC address in July the last time it happened. That worked for awhile. Our community recently had a power outage, so it caused and issue again.

    • BillMlod55's avatar
      BillMlod55
      Channel Surfer
      2 years ago

      I'm pretty sure it's a Spectrum issue as shortly after they did an update to our community wi-fi thngs started working again. 

      Also, see my previous post about using a travel router and setting a different DNS and that helped.

      • CavalierX's avatar
        CavalierX
        Binge Watcher
        2 years ago

        It’s not a Spectrum issue BUT being on a community WiFi plan really is a pain for these kinds of interoperability issues.  It’s a DNS or ping connection test that ROKU is doing and getting blocked that makes it “think” it’s not connected, when in fact it really still is connected OK.  Whatever Spectrum is doing to keep the network more secure is what is causing the repeated failures.  This same problem happened to me in the summer and was fixed for a few months and then now hasn’t worked again since October due to a ROKU FW update smh