Forum Discussion

KrissyNicole99's avatar
KrissyNicole99
Reel Rookie
11 months ago
Solved

Roku app on my phone is not recognizing my phone anymore

I got a new internet router and modem and now my roku app is not recognizing my phone so I can use the app for a remote and broadcast from my phone to the TV.   And I have tried everything. 

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 months ago

    Welcome to the Roku Community, KrissyNicole99.

    We understand you're having trouble recognizing your phone with your Roku Mobile App. Let's take a closer look at it. 

    You may try the following troubleshooting steps provided below to see if they improve your current situation.

    • Ensure that both your phone and Roku TV are connected to the same Wi-Fi network name and band. Most routers have two bands, 2.4 GHz and 5.0 GHz. It's important to check that both devices are connected to the same band to avoid any frequency mismatch between your Roku and phone.
    • Is Access Point (AP) isolation enabled on your network? AP isolation prevents devices from communicating on a Wi-Fi network. Refer to the documentation for your router to learn how to check and disable this setting, or contact the person who manages your network for help.
    • Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
    1. Launch the Roku mobile app.
    2. Tap Devices 
       
    3. Tap Get help?
    4. Select Connect Manually
    5. Enter the IP address of your Roku device and tap CONNECT 

    For more comprehensive information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.

    Let us know if you need more help.

    All the best,
    Emman

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    11 months ago

    Welcome to the Roku Community, KrissyNicole99.

    We understand you're having trouble recognizing your phone with your Roku Mobile App. Let's take a closer look at it. 

    You may try the following troubleshooting steps provided below to see if they improve your current situation.

    • Ensure that both your phone and Roku TV are connected to the same Wi-Fi network name and band. Most routers have two bands, 2.4 GHz and 5.0 GHz. It's important to check that both devices are connected to the same band to avoid any frequency mismatch between your Roku and phone.
    • Is Access Point (AP) isolation enabled on your network? AP isolation prevents devices from communicating on a Wi-Fi network. Refer to the documentation for your router to learn how to check and disable this setting, or contact the person who manages your network for help.
    • Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
    1. Launch the Roku mobile app.
    2. Tap Devices 
       
    3. Tap Get help?
    4. Select Connect Manually
    5. Enter the IP address of your Roku device and tap CONNECT 

    For more comprehensive information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.

    Let us know if you need more help.

    All the best,
    Emman

    • KrissyNicole99's avatar
      KrissyNicole99
      Reel Rookie
      11 months ago

      I did that multiple times.   It didn't work.  But when I came home from work last night the app connected to my tv.  I don't know what the problem was on Sunday.  But it is working now. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        11 months ago

        Thanks for the update, KrissyNicole99.

        We are pleased to know that the problem has been successfully resolved on your Roku Mobile App. If you encounter any further issues or have any questions regarding your Roku devices, please don't hesitate to get our attention. We truly value your time and cooperation in this matter and are grateful for your continued support."

        Happy Streaming!

        All the best,
        Emman