I just chatted with Roku. They said that this is an known issue and the engineers are working on it. They told me to wait a day or two and try updating the app again.
It seems to be fixed. The app updated itself but that didn't work. I uninstalled it, shut down and turned off my iPad, turned it back on, reinstalled the Roku app and now it's working on my iPad again.
Still not working. The version is still 9.4.0 from 2weeks ago in the App Store. I tried rebooting my iPad and reloading it but still get the spinning circle.
I tried the app on my work iPad, and it still works fine. This is the app that I never logged into my Roku account, so only operating in guest mode. My personal iPad (which at one time did have the app logged into my Roku account) was still just spinning, so I deleted the app (again), rebooted, and installed the app back. It's still spinning.
I do believe it has something to do with the user authentication function (since one iPad in guest mode is working fine), although that shouldn't be a factor when the app is removed and the device rebooted. So for some reason the iOS has retained my user credentials (even though it asked me if I wanted to delete all data when I deleted the app), and now will not load without connecting to the authentication server. Without running a packet sniffer on my network (which I'm not really experienced with anyway), I have no idea what it's trying to do when the program loads. But I have to put my finger on something running/not running at Roku's end.
Now that it was working I was going to open my app to find the version number and it's spinning again. The tech told me to wait until tomorrow. I'm going to try again tomorrow, uninstalling, rebooting, reinstalling, etc. If it's still not working by tomorrow I suggest others of us go to the Roku website and navigate to chat with an association (not exactly easy to do but go through the links for a couple of minutes and you'll get there) and keep reporting the issue.
