Roku 3500x Streaming Stick Remote No Longer Works
My Roku 3500x Streaming Stick remote no longer works. I know this is an old device and is no longer supported by Roku. I also know there are numerous posts pertaining to this issue. PLEASE NOTE: I have tried all troubleshooting instructions on these forums.
I can't get the remote into pairing mode no matter what I do. The green light simply will not flash. This remote has worked for years and has never been damaged or dropped.
So all I can assume is Roku has disabled the RF capability on the stick itself with the last update. By doing this, they can force the device to stop functioning with the remote. Clever, I suppose. I also know they'll never admit that.
I performed a factory reset and now I can't get past the "Pair Remote" screen. I also can't get the Roku Streaming stick to show up on the the Roku app because I CAN'T GET PAST THIS SCREEN to set up networking.
I spent good money on this device and I know it still is capable of functioning, despite being older and slower. I just want to use it with the TV in my garage.
I need to get past this screen and use the Roku app to control the device. The stick itself was still working despite the remote no longer functioning. Unfortunately, because of the factory reset I did, it is essentially "bricked".
From all the reading I have done, MANY people have this issue.
Please PUBLICLY post a way to get this device and other older devices past the "Pair Remote" screen.
I'm not interested in PMing a Roku employee so they can tell me some useless troubleshooting methods that won't work.
I want an answer to this problem posted on this forum FOR ALL OF US TO SEE.
Otherwise, Roku needs to admit they disable functioning older devices to force people to buy something newer.
Thanks for the follow up.
As stated previously, we no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.
I have passed along the information that you have provided to our Support team who will follow up and assist you further.
Thanks,
Danny