I have a Roku 3 4200X
After a factory reset, the device cannot find the software update server (Error 003). I have a good network connection but in addition to WiFi, I have also tried Ethernet, Tethering to my phone and next door's Wifi all give the same result.
So now I wonder if the update server is offline or if that device is still supported by Roku?
Serial Number is 1GU44G110762
Thanks
According to this list, the Roku 4200x is still supported/updateable.
https://developer.roku.com/docs/specs/hardware.md
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Could certainly be a server issue.
If your next door's neighbor is using the same ISP (internet serviced provider), it could also be an ISP issue.
If available to you, try using a mobile hotspot (or your neighbor's mobile hotspot) and see if that gets you connected to the server.
Thanks for the reply and confirmation about the support, I came across the supported devices page after posting so now do have some hope about it working.
So far as connectivity to the Internet is concerned, next door's WiFi uses a different ISP and AFAIK a different DNS (they use Google & I use Cloudflare IIRC), I'm not sure what my mobile provider uses but I did try tethering to my phone while the phone was set as a WiFi HotSpot but WiFi disconnected from my WAP so that the traffic was forced via the SIM.
Anybody know how to check if the Software Update Server is down? I'm guessing that each device type has it's server or at least it's own DNS target for updates.
Not exactly sure about the selection of servers. Easiest method is to ping the server address for a response if you know the destination address. (or use network tools to discover the address).
However, if have both a modem and a router, and your modem has an ethernet port, try connecting via ethernet cable from the Roku device directly to the modem. (bypass the router and any other access points you may have in place).
Do you happen to remember what the last known Roku OS you had installed on your Roku 3?
