Roku 3 4200X - getting error 003 code
I have a Roku 3 4200X
After a factory reset, the device cannot find the software update server (Error 003). I have a good network connection but in addition to WiFi, I have also tried Ethernet, Te...
Forum Discussion
According to this list, the Roku 4200x is still supported/updateable.
https://developer.roku.com/docs/specs/hardware.md
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Could certainly be a server issue.
If your next door's neighbor is using the same ISP (internet serviced provider), it could also be an ISP issue.
If available to you, try using a mobile hotspot (or your neighbor's mobile hotspot) and see if that gets you connected to the server.
Thanks for the reply and confirmation about the support, I came across the supported devices page after posting so now do have some hope about it working.
So far as connectivity to the Internet is concerned, next door's WiFi uses a different ISP and AFAIK a different DNS (they use Google & I use Cloudflare IIRC), I'm not sure what my mobile provider uses but I did try tethering to my phone while the phone was set as a WiFi HotSpot but WiFi disconnected from my WAP so that the traffic was forced via the SIM.
Anybody know how to check if the Software Update Server is down? I'm guessing that each device type has it's server or at least it's own DNS target for updates.
Not exactly sure about the selection of servers. Easiest method is to ping the server address for a response if you know the destination address. (or use network tools to discover the address).
However, if have both a modem and a router, and your modem has an ethernet port, try connecting via ethernet cable from the Roku device directly to the modem. (bypass the router and any other access points you may have in place).
Do you happen to remember what the last known Roku OS you had installed on your Roku 3?
Thought that I'd replied to this earlier but somehow it has disappeared.
In summary:
I don't have a separate router & modem so can't test that but having tested via my phone & next door's internet, I doubt that it would make any difference
There are 2 Roku servers my Roku 3 is trying to access that do not respond to pings while others do respond so am guess one or both are down..
1, austin.sw.roku.com
2, api.roku.com
Interestingly, "austin" is also the platform name of the Roku 3 4200X so a guess would be that this is where the problem lies.
Does anyone from Roku support read these posts? If so, a comment on the server status would be helpful.
