Forum Discussion

Resi4u's avatar
Resi4u
Newbie
5 years ago

Roku “not connected”, remote not working

My roku was disconnected on accident. When I reconnected it the battery wasn’t working. I tried to re-pair it but the green light keeps flashing and no pairing is happening. The roku screen itself sa...
remotes
atc98092's avatar
atc98092
Community Streaming Expert
5 years ago
Resi4u wrote:

“Roku streaming stick plus”. On the Home Screen of roku in the top right corner it says “not connected”. I assume that means internet isn’t connected. I tried the app and it can’t find a device so I assume it’s because device isn’t connected to internet? I pushed the pairing button within five seconds of reconnecting the roku but the light just keeps flashing 😞

Thank you. Yes, that means no network connection so no ability to use the app. I'm now at a loss for why it's not connecting. RokuDanny-R will likely have some additional trouble-shooting tips to try. 

Resi4u's avatar
Resi4u
Newbie
5 years ago

Thanks! In the meantime I did a hard reset of the ROKU but am now stuck in pairing mode. Remote won’t pair so I can’t set up ROKU. 

  • Rdorf7's avatar
    Rdorf7
    Newbie
    5 years ago

    Hi,

    I am having the exact same problem as resi4u above with the Roku streaming stick + showing not connected, the remote flashing green but unable to pair. Can you please assist?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Rdorf7

      Thanks for the post.

      Is there a light on the Roku device? Have you tried plugging the device into another HDMI port to see if you can see a signal? For troubleshooting purposes, have you tried connecting the device to another TV to see if you are experiencing the same issue?

      Please keep us posted.


      Thanks,
      Danny

    • DavidG1967's avatar
      DavidG1967
      Newbie
      5 years ago

      I had issue also, found out the new router I put in rejects the remotes, so I took the old router and connected to the Ethernet output of the new router and now all remotes work fine...please don't ask why, crazy stuff, it was a new router Spectrum/Charter had given me, the old one was one I bought a year or so ago.