Forum Discussion

Ozymandias2000's avatar
Ozymandias2000
Reel Rookie
2 years ago
Solved

Right arrow button not working.

Hi, my voice remote for roku streaming stick+ had developed a problem, a few weeks ago the right arrow button became hard to use (needed excessive pressure to use, and then would often jump several s...
remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Ozymandias2000,

    Thank you for your post in the Roku Community!

    We're sorry to hear that you're experiencing difficulties with your Roku remote, especially with the right arrow not working. We're here to assist you.

    This article provides instructions on how to identify your Roku voice remote and fix issues like delayed unresponsive, or missed button presses. 

    Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    For additional information, please check here.

    You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

    Please keep us updated on your findings. We would be glad to continue assisting you.

    Thanks,
    Arjiemar

Ozymandias2000's avatar
Ozymandias2000
Reel Rookie
2 years ago

Hi Carly, thanks for the response. 

The serial number for my device is YH006L037110.

And this is the original remote that came with this device.

Adam 

jrsjrs1's avatar
jrsjrs1
Newbie
2 years ago

I have two Roku remotes for two different TVs. It happened to the one in the bedroom now it is happening to the one in the living room. Is there a fix to this? Very hard to push only one button, the one to the right

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here in the Roku Community, jrsjrs1!

    Thank you for reporting this to us. We understand that you're having issues with the right arrow button on your Roku remote and we're here to help you find the best resolution possible. 

    Please provide the following details so we can better assess your concern and provide you with an accurate resolution. 

    • When did you start experiencing the right arrow button on your remote not working? Have you observed this happening even the first time you used it?
    • Do you have to press it really hard to work or is it not working at all?
    • Is the the remote that came with your Roku devices? If not, what specific remote is this? 
    • Serial number of the Roku devices this remote is currently paired to. 

    In the meantime, you may try to troubleshoot your remote. Follow the steps provided below:

    Reboot your Roku remote: 

    If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

    We'll be looking forward to your response.

    Best regards,
    Carly