Remotes are cheap and break regularly
Maybe you are only because I am using two Roku devices on one of them I use Instagram Pro, and have never replaced any remote. They are working well and good. Hopefully an expert will get you soon on...
Forum Discussion
I've had two go bad as well now! One I had for quite a while, this last one I just got in December of 2023. It's only April of 2023 and the right arrow button is nearly impossible to press. Super frustrating! Tried new batteries, re-pairing it to the roku device, NOTHING. The right button still seems almost incredibly hard to press. The quality now is so poor it's ridiculous!
A warm welcome here in the Roku Community, SassySharkie!
We appreciate you taking the time to report about the right arrow button of your Roku remote being unable to function well and our sincerest apologies for any inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.
We'd like to gather further information about this so we can provide you with an accurate resolution possible:
- What specific Roku player this remote were connected to?
- Is this the remote that comes with that Roku player?
- Where did you purchase this?
We'll be anticipating your response!
Best regards,
Carly
RokuCarlyHello, I've answered your questions below.
- This remote is connected to Roku Streaming Stick 4k (Model 3820).
- No, the remote that came with the player (RC-GZ1) broke in the exact same manner, the right arrow button was no longer able to be used. I believe that I am using a very similar, if not the same remote model as my replacement. The current remote I am using is a remote that I was gifted. It is the RC-A1R (According to the retail packaging. The inside of the remote states it is an RC-GZ1). Both remotes have push to talk, volume control, TV control, shortcut buttons, and require AA batteries. As a consumer, the only difference I can see between the remotes is the pre-set shortcut buttons are different. The RC-GZ1 that came with the player has Netflix, Disney+, Apple TV, and Discovery+ for the shortcut buttons. The replacement RC-A1R remote has Netflix, Disney+. Apple TV, and Paramount+.
To make this additionally confusing, the inside of both remotes list the model number as RC-GZ1. The remote that I was gifted, however, came in a box which on the outside states that the model number is RC-A1R.
- I do not know where the product was purchased as it was gifted to me in December of 2023 as a Christmas present.
Please let me know what actions can be taken to remedy this issue of two remotes breaking in the exact same manner. Thank you!
Thanks for the added information, SassySharkie, luit.
We appreciate you providing us with precise details of your remote concern. In this case, we will coordinate this with our Support team for further assistance and would like to request your existing troubled remote for investigation.
Kindly check your inbox as we will be sending you a Private Message to gather personal information such as the email address associated with your Roku account and more.
Your continuous patience and understanding are highly appreciated.
Thanks,
CarlyOk, thanks.
