I’m having the same issue with moving tiles on my Roku model 43R4AX, but I don’t have the selection for App Order in my Home Screen settings. Any suggestions? It is really annoying to have the apps move around! Thanks.
Same thing happening to me now, 3 days in a row moved apps and added some. So annoying!
Roku you need to get on this bug
Hi Rachelar6
It looks like you have an issue with the apps on the homescreen. We're sorry for the inconvenience.
Could you share what the apps are that are being added to the homescreen?
Looking forward to your reply!
Roku Community Team
Hi, IamLinda.,
Welcome! Thanks for reaching out here in the Roku Community.
We're glad you reported this issue to us, and we'd like to look closely into this so we can get more information about your concern and help you accurately.
Could you give us more details about your device, such as...
We are aiming to get this resolved immediately, and your cooperation is a big part of this success.
Looking forward to hearing from you,
Emman
Roku device model - 43R4AX
serial number - X01200DFD46E
device ID - S0NR43DFD46E
Software Version - 14.0
This is how I set up the apps
I couldn’t seem to add additional text to my previous message after adding the photos, so this is part 2.
This is how my home screen looks now after the tiles moved.
Hello IamLinda,
Thank you for keeping us updated and for providing your Roku TV information!
We would like to coordinate this with our Roku-appropriate team for review. In the meantime, your patience and cooperation would be appreciated as we work on this. Rest assured we will update you once we have further information about this issue.
In addition, please provide us the troubleshooting steps that you have tried and the tracker ID of your Roku TV, this can be found by pressing the Home button five times, followed by the Back button five times, and provide us with this ID.
Thank you for your understanding. We look forward to your response.
Cheers,
Riamie
