Forum Discussion

nastor5's avatar
nastor5
Newbie
3 years ago
Solved

Remote won't pair after TV factory reset

My tv randomly stopped connecting to my wifi and couldn't see any networks at all. Tried network reset and it said something in the MAC field like "Wi-Fi hardware not connected" or something. Went th...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings from the Roku Community, DrChris1998!

    We appreciate you reaching out for support about your Roku remote not working after factory resetting your Roku device. No worries! We're here to help you resolve this.

    When factory resetting your Roku device, please be informed that it will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions.

    Furthermore, this will also reset your Roku remote, and it needs to be paired again. Kindly refer to our support articles to help you pair your Roku remote:

    We hope you find this information helpful. Keep us posted on how it goes!

    Best regards,
    Carly

ThugAngel's avatar
ThugAngel
Newbie
2 years ago

It's stuck on the language screen. Remote will only power on & off, nothing else. Can't connect TV to WiFi after factory reset until I'm able to get past the language screen. After I factory reset my TV, my remote control stopped working. I can't add the TV to my Roku account on the website or the remote control app since WiFi isn't available until after set up. 

MC48's avatar
MC48
Newbie
2 years ago

 

  • RokuElmer-H's avatar
    RokuElmer-H
    Community Moderator
    2 years ago

    Hi, MC48!

    Greetings from the Roku Community!

    Thank you for informing us about the issue you are facing with remote pairing, and we apologize for the inconvenience that it caused you. We would like to properly assess the issue and investigate it further.

    Here's how to proceed and see if this helps you out.

    • Power cycle your TV ( Unplug from the power outlet and wait for at least 5 sec.)
    • Reconnect the power cable turn on your TV and wait until you routed to the main screen
    • Locate a new matching pair of batteries.
    • Press the pairing which is located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.

    Note: If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

    For more information and detailed instructions, you can refer to this support page: How to fix your Roku voice remote that is not working

    Thanks,
    Elmer

    • DrChris1998's avatar
      DrChris1998
      Reel Rookie
      2 years ago

      Had the same exact issue stuck on language page after factory reset. Tried cycling it off and all types of things with the remote still doesn’t work. Remote worked fine before the factory reset.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Greetings from the Roku Community, DrChris1998!

        We appreciate you reaching out for support about your Roku remote not working after factory resetting your Roku device. No worries! We're here to help you resolve this.

        When factory resetting your Roku device, please be informed that it will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions.

        Furthermore, this will also reset your Roku remote, and it needs to be paired again. Kindly refer to our support articles to help you pair your Roku remote:

        We hope you find this information helpful. Keep us posted on how it goes!

        Best regards,
        Carly