Remote voice control stopped working
I have had 4 people on the phone and nothing. My remote voice control stopped working.
Forum Discussion
So bought this in January and it is July. It has never worked. ROKU has never helped. Shockingly it worked Sunday and stopped working Monday. Why did it work for one day out of 7 months? ROKU is a disaster for customer support.
Hi, FJB2020!
We sincerely apologize for any inconvenience this has caused you. Kindly check your inbox as I will contact you privately to gather the necessary details.
Once again, your patience and understanding are highly appreciated.
Best regards,
Carly
It won’t ever work. ROKU refuses to admit that their remote control is not hands free voice activated. I have used 2 of them. They don’t work
Thanks for responding, FJB2020.
Please be informed that we have two types of voice-activated remotes. One with a push-to-talk voice and a hands-free voice.
Push-to-talk voice instructions
Your Roku voice remote has a voice button with either a microphone icon (on newer remotes) or a magnifying glass icon (on older remotes).
To issue a push-to-talk voice command, simply press and hold the voice button and say a command like "search for comedies," "turn it up," or "launch The Roku Channel."
Hands-free voice instructions
In addition to push-to-talk voice, your Roku Voice Remote Pro & Roku Voice Remote Pro (2nd Edition) support hands-free voice, which listens to your commands without the need for you to push a button or even handle your remote.
- To turn on hands-free voice, simply move the slider on the side of your remote to green.
- With hands-free voice turned on, try saying "Hey Roku..." with your remote nearby and add a command like "pause" or "turn up the volume."
- Practice other commands like "Hey Roku, show me the news", "Hey Roku, turn captions on," or "Hey Roku, play classic rock."
Any command you can use with push-to-talk voice also works with hands-free voice. Just remember to start with "Hey Roku...". You may find quick actions like "Hey Roku, pause" or "Hey Roku, turn off the TV" are more useful than some others.
Here's the support article for reference: How to use voice to search and control your Roku streaming device
I hope you find this information helpful.
Best regards,
Carly
