Forum Discussion

KathyW1013's avatar
KathyW1013
Newbie
2 years ago
Solved

Remote totally unresponsive

Hi,

My roku remote is not responsive. I have repeatedly tried unplugging the roku, the tv, I've taken new batteries out and reinserted them. Still nothing. I tried repairing the remote with the stick. Still nothing. The tv is frozen on the home page. I also restarted my modem.

Please tell me how to fix this. I have wasted so much time already.

Thank you.

Kathy

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello KathyW1013!

    Welcome to the Roku Community! 

    We appreciate your efforts to troubleshoot your remote, and we're here to help you out.

    Please be advised that Roku devices come with various remote models and pairing processes. To identify the type of remote you have and to check how to pair it properly, please visit our support page here: How to set up and pair your Roku voice remote. Additionally, you can also refer to this support article for troubleshooting options if your Roku voice remote is not working: How to fix your Roku voice remote that is not working.

    We hope this information helps you resolve any issues you're experiencing with your Roku remote. Let us know if you have any further questions or concerns.

    Best regards,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi Cutiesmom,

    Great to see you in the Roku Community!

    Thank you for bringing this up. I just wanted to let you know that if you have a different streaming device, such as a Cox Contour Box, connected to your Roku TV, the Roku Simple remote might not work with it because it uses an IR setup. You may need to use a physical remote to navigate that streaming player, as it runs on a different operating system. Once you've selected the input for the Cox Contour Box HDMI source, you may need to use the Cox Contour Box remote.

    Hope you'll find this info useful. Let us know in case you still have any questions. 

    Thanks,
    Jharra

12 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hello KathyW1013!

    Welcome to the Roku Community! 

    We appreciate your efforts to troubleshoot your remote, and we're here to help you out.

    Please be advised that Roku devices come with various remote models and pairing processes. To identify the type of remote you have and to check how to pair it properly, please visit our support page here: How to set up and pair your Roku voice remote. Additionally, you can also refer to this support article for troubleshooting options if your Roku voice remote is not working: How to fix your Roku voice remote that is not working.

    We hope this information helps you resolve any issues you're experiencing with your Roku remote. Let us know if you have any further questions or concerns.

    Best regards,
    Jharra

    • Src77233's avatar
      Src77233
      Reel Rookie
      2 years ago

      How does this help when none of the buttons will respond? The pairing won't respond because the remote is acting like it is dead but new batteries have just placed in the remote. Your solution only describes solutions that involve using the remote fix the issue, but the remote IS the issue.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome, and thank you for posting here in the Roku Community, Src77233!

        Thank you for bringing this to our attention. We'd be happy to help you utilize your Roku remote again so you can get back on streaming at your convenience. 

        Before proceeding, is this the remote that comes with your Roku Streaming Stick+? If so, please let us know if any lights blink when you press the buttons. If there are indeed blinking lights but the remote doesn't respond, kindly press and hold the Back and Home buttons simultaneously for about 20 seconds to reset it. After doing so, pair it again to see if this will make any difference.

        We'll be anticipating your update. 

        Best regards,
        Carly

    • Cutiesmom's avatar
      Cutiesmom
      Newbie
      10 months ago

      I have a "simple remote" on my Onn Roku TV. I am unable to pair it with my Cox Contour Box. Please explain how, because the TV Settings do not explain how to do this. There is no "hole" on my remote, it doesn't blink. It's a simple remote. The problem is in the settings of the TV.

      • Strega2's avatar
        Strega2
        Roku Guru
        10 months ago

        What Roku calls a "simple remote" is an IR remote and IR remotes don't pair.  If you point it at the TV, it should work.