remote pro power button will not turn ON/OFF

1. Select Check remote settings to begin.
2. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
3. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.

• • If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
  • As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.

4. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

After reading the tips above, ensure that you follow the steps to set up your remote for TV control.

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process
   
   

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the remote power and volume buttons to see if this makes any difference.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra