Forum Discussion

Frit's avatar
Frit
Reel Rookie
2 years ago

Remote only works 2 ft away any further nothing. Is there a fix?

Remote will only work starting yesterday about two feet from the unit. I feel like I am back in the 80’s early 90’s having to get up and walk over to the tv to change the channel. Is there a fix to t...
remotes
Frit's avatar
Frit
Reel Rookie
12 months ago

not the issue, it’s paired and working. The issue is the 18-24 inches of range 

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
12 months ago

Thank you for the update, Frit! 

We appreciate you taking the time to inform us about the issue with your Roku remote. We would like to assist you further. Can you please provide more details, such as the specific Roku device paired with the remote, where the remote was purchased, and when the issue occurred?

In the meantime, we recommend resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to use the remote to see if this makes any difference.

We appreciate your cooperation and are eager to assist you further.

Thanks,
Jharra