Remote not working stuck on home screen
I tried exactly the steps you gave Eunice and my remote will not pair. I am able to turn my TV on and off with the remote as well as use the volume keys and get to Home Screen but that is it. I am ...
Forum Discussion
Hi, IslandGirl242.
We acknowledge your feedback. Rest assured that we will help you find the best resolution possible.
Firstly, we appreciate you trying to perform all the possible troubleshooting steps suggested. Kindly provide us with additional information such as follows:
- Serial number of the Roku Express this remote was paired to:
- Is this the remote that came with your Roku device? If not, what specific Roku remote is this? This support article will help you identify your remote.
- When and where did you purchase this?
In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This free application for iOS® and Android™ devices turns your mobile device into a control center for your Roku streaming player or Roku TV™ system. The Remote feature of the mobile app allows you to use your phone or tablet as a Roku remote.
You may refer to this support article dedicated to How to use the Roku mobile app as a remote.
Your response is highly anticipated.
Best regards,
Carly
Mine is stuck on not the home screen but the scrolling scene on the SF waterfront. I cannot get it to do anything from there. Tried to go to home screen will not go, tried the play button between the forward and reverse and ok button. Nothing happens. Replaced batteries on the remote no luck bought new non voice remotes 2 for $10 on Amazon still no luck. Wanted to do a restart or reset but that wants you to go to home and settings, I cannot do that. Have had the current remote since we bought this LG tv from Best Buy a couple years ago and has worked fine since until a couple days ago. First it was periodic now its constant. Tom
Greetings from the Roku Community, tdavisTD!
Thank you for informing us about the issues you're experiencing with your Roku remote. We are eager to gather additional information to understand your concerns better and assist you in finding the best possible solution.
Kindly let us know the following details:
- Serial number of the Roku device this remote was paired to:
- When and where did you purchase this device?
- Are there any blinking lights when you press random buttons on your remote?
We'll be looking forward to your response.
Best regards,
CarlyI am experiencing the same problem that numerous others have described and it seems that you are unwilling or unable to resolve the problem. Your latest suggestion that we use your app is stupid. Why did we buy your remote? Are you going to replace the remote and the stick? This seems to be exactly what you should be doing instead of putting your customers through the aggravation we are experiencing. Unless you come up with a REAL solution I will be forced to give up on Roku and change to one of the several alternatives to your company and I would suggest that any other of your customers experiencing the same issue do the same instead of wasting their time to fix YOUR PROBLEM.
Hi, Mcpticked
Welcome to the Roku Community.
We understand the issue you've encountered with your Roku remote, and we apologize for the inconvenience.
No worries, we're here to help. Can you please provide with us the details below so we can better understand your concern?
- What specific behavior does the issue show on your Roku device?
- Have you tried any troubleshooting steps such as restarting the remote or re-pairing it?
- What specific Roku remote model are you having issues with?
With more details regarding the issue you have encountered, we'll be able to move forward on in assisting you resolve the issue.
Keep us posted.
The Roku Community Team.
