Remote not working stuck on home screen
I tried exactly the steps you gave Eunice and my remote will not pair. I am able to turn my TV on and off with the remote as well as use the volume keys and get to Home Screen but that is it. I am ...
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Hi RokuCarly,
I followed your suggestion and actually used brand new batteries. The green light keeps flashing. So I’m guessing it’s not pairing??
I have the remote right by the TV and am using brand new batteries.
To answer your questions: My TV is a Vizio and my Roku is a streaming stick with voice remote and as I mentioned it was just purchased 6 months ago. I first noticed the problem 2 days ago.
Any suggestions?
Thanks!
Thank you for the added information, JenSten.
In this case, I will coordinate this with our Support team for additional reinforcement. With this, I will contact you via Private Message to gather further details, such as the email address linked to your Roku Streaming Stick 4K.
In the meantime, I highly recommend using the Roku mobile app as an alternative to your physical remote so you can continue streaming and navigate to your Home screen. This app is a free application for iOS® and Android™ devices that turns your mobile device into a control center for your Roku streaming player or Roku TV™ system. The Remote feature of the mobile app allows you to use your phone or tablet as a Roku remote.
Your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
