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PattyS's avatar
PattyS
Channel Surfer
3 years ago

Remote must be less than 6 inches from tv to work. Suggestions???

Why does my remote need to be less than 6 inches from the TV to work?  I changed the batteries twice.  Help please!

15 Replies

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  • Anonymous's avatar
    Anonymous

    Hi PattyS

    Welcome to the Roku Community!

    Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

    With detailed information, we will be better able to assist you.


    Warm Regards,
    Lianna

    • PattyS's avatar
      PattyS
      Channel Surfer

      It has been like this since I bought the Roku a couple weeks ago.  Not to be lazy….but getting up to change the channel is annoying.  (I do remember the days of no remote and truly appreciate not getting up each time.)  The remote has to literally be inches from the sensor for it to work. 

      • Anonymous's avatar
        Anonymous

        Hi Tatman280

        Thanks for the post.

        For clarification, when you said that your TV is Roku supported, do you mean it has a Roku built-in to it? If yes, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

        For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

        Please keep us posted on what you find out.


        Warm Regards,
        Lianna