Remote must be less than 6 inches from tv to work. Suggestions???
Why does my remote need to be less than 6 inches from the TV to work? I changed the batteries twice. Help please!
Forum Discussion
It has been like this since I bought the Roku a couple weeks ago. Not to be lazy….but getting up to change the channel is annoying. (I do remember the days of no remote and truly appreciate not getting up each time.) The remote has to literally be inches from the sensor for it to work.
Hi Tatman280
Thanks for the post.
For clarification, when you said that your TV is Roku supported, do you mean it has a Roku built-in to it? If yes, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV
Please keep us posted on what you find out.
Warm Regards,
Lianna
No, it is not built in. The sensor is taped to the TV as instructed in the booklet. It makes no sense that the remote has to be so close for it to work.
PattyS wrote:No, it is not built in. The sensor is taped to the TV as instructed in the booklet. It makes no sense that the remote has to be so close for it to work.
I'm sorry, that makes no sense. I don't know of any Roku that comes with an IR sensor that has to be placed in front of the TV. Can you be more specific about the brand of TV and model Roku you are using?
It is an older LG tv with a Roku Express 4k that I purchased less than 2 weeks ago.
