Forum Discussion

Timler63's avatar
Timler63
Binge Watcher
2 years ago
Solved

Remote is sluggish or not working

I have a TCL Roku tv and 2more Roku devices at home.  The remotes are sluggish at best.  They will power on the devices but when it comes to controlling them it takes a few minutes or a restart to ge...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Timler63

    Thanks for posting here in the Roku Community.

    We appreciate you for bringing this to our attention, and we're sorry to hear about the trouble. Seeing that you're having an issue with your remote, we recommend performing a restart on it. Kindly follow the steps below:

    Re-pair your voice remote to your streaming device

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Keep us posted on how this works.

    All the best,
    Kash

KellieAK's avatar
KellieAK
Reel Rookie
2 years ago

My roku soundbar and remote also no longer work. I've tried all the resets and only get stuck on language screen for maybe 5-10 seconds which then gets stuck on a page wanting me to use my phone to go to the roku site to repair my remote. FYI, this same remote stopped working about a week ago, but I was able to pair it and fix it. Now, nothing works at all.

Model 9102X

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi KellieAK,

Greetings from the Roku community!

We appreciate you letting us know about your issues on your Roku soundbar and remote. We will work with you to know what went wrong so we can assist you further and fix the issue.

We'd like to know more about it so we can further assist you. Please provide us with more details.

  • What type of Roku remote are you using right now? (Simple, Voice, or Voice Pro)
  • Have you tried changing the batteries (for the simple and voice remote) and charging the remote (for the voice pro remote)?

Kindly follow the troubleshooting steps provided above by RokuTakashi and check out this support article on fixing your Roku voice or simple remote that is not working.

If the issue persists, please let us know, and we'll be glad to further assist you.

Kind regards,

Eunice

  • KellieAK's avatar
    KellieAK
    Reel Rookie
    2 years ago

    I got the bar working after hard resetting bar and my tv. However, it did fry my remote. This is the 2nd remote that has gone bad. Is Roku able to provide me with a replacement? It's the AAA battery voice remote. FYI, my older non-voice remote is still working just fine on an older model.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi KellieAK,

      Thanks for reaching out!

      We'd love to be of assistance with this remote issue, and we'd like to take a step in first.

      Let us know...

      • What specific issue are you experiencing with your remote?
      • When did it start?
      • What troubleshooting steps have you taken so far?

      We'll be looking forward to your update.

      Thanks,
      Rey