Forum Discussion

GretchenF's avatar
GretchenF
Reel Rookie
9 months ago
Solved

Remote fails to pair with 4K streaming stick

I purchased a 4K streaming stick in 2021 and started having pairing problems three months ago. Until a month ago, pairing suggestions/directions have worked.

I have been trying to pair the 3 year old voice remote to the streaming stick for the past two weeks, following every suggestion that I can find on support/Roku Community pages. New batteries, etc. The remote now fails to pair. 

Perhaps a new remote is in order?

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    9 months ago

    Hello! GretchenF,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out to us about pairing your remote with your Roku device. We're pleased to assist you.

    Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

    1. Reboot your voice remote.
    2. Reboot your streaming device.
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    For more detailed information, please see this article: How to fix your Roku voice remote that is not working.

    Refer to the article for more detailed instructions on pairing your Roku voice remote.

    Thanks,
    Arjiemar

     

7 Replies

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    9 months ago

    GretchenF I ended up doing a factory reset of my Streaming Stick 4k once when I could not get my remote to pair.  I have not had a issue since.

    • GretchenF's avatar
      GretchenF
      Reel Rookie
      9 months ago

      Thank you for responding. I just tried the factory reset (or tried to) following the instructions on the 'How to system restart or factory reset' page. The blank screen with the ROKU logo appeared and I pressed the home button. When I pressed the home button, the ROKU home screen came up with all of the available channel/programing selections. I selected the down arrow on the remote and the 'pairing remote' window appeared; after two minutes the pairing failed-the remote provided no access to any channel/selection. 

      I'm at a loss. Perhaps I didn't fully understand the directions (although I had no problem setting it up in 2021).

       

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        9 months ago

        Hello! GretchenF,

        Thank you for posting in the Roku Community!

        We appreciate you reaching out to us about pairing your remote with your Roku device. We're pleased to assist you.

        Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

        1. Reboot your voice remote.
        2. Reboot your streaming device.
        3. Replace or recharge the batteries in your voice remote
        4. Re-pair your voice remote to your streaming device

        For more detailed information, please see this article: How to fix your Roku voice remote that is not working.

        Refer to the article for more detailed instructions on pairing your Roku voice remote.

        Thanks,
        Arjiemar

         

  • jontalk's avatar
    jontalk
    Roku Guru
    9 months ago

    GretchenF  Since the remotes connect using WiFi direct, you might try installing WiFi Analyzer for Android or something similar if you have an iPhone. Once installed, it will show others using the same channel/band..if its congested, you can log into the router/gateway and switch to a channel with less congestion. While the 5 gHz band is most popular, 2.4 gHz band may be an alternative worth considering. Not sure if this will solve it, but its worth giving it a try.

  • Myremote's avatar
    Myremote
    Newbie
    9 months ago

    Mine does too, but only since I’ve tried to put new batteries in recently.  I’ve used it for over 4 years at least, and have replaced batteries before, but now new batteries won’t work.  
    they do if I keep one of the old batteries in and only replace one battery, but then remote is low battery.  I’ve tried re Paring the remote, but it doesn’t work. I’ve pushed the button and it turns green flashing, but never stops flashing.  lol. Once it finally did stop flashing but didn’t work after.  I had to put one old batter in, and only replace one battery.  This is driving me crazy, because it has never happened to me before.  Just recently this year. 2024, September 

    any ideas why?

    • GretchenF's avatar
      GretchenF
      Reel Rookie
      9 months ago

      thanks for you input. I have spent too much time trying to resolve this problem without success, so I will replace the whole works.