Forum Discussion

FirstGenUser's avatar
FirstGenUser
Newbie
6 months ago

Re: Video Ads Autoplaying on Homescreen

So I just experienced my first "auto-play" ad on the home screen. Pressed the "home" button and a video ad for Moana started playing and it wouldn't let me navigate away from it. I am totally NOT a fan of something that I cannot click away. I'm perfectly fine with ads on the screen and in the screensaver and whatnot, but hijacking the home screen so that you can't even use it for several seconds is completely unacceptable. I contact3ed support and notified them that if this kind of behavior continues, I will be replacing all of my Roku TVs with Amazon Fire TVs. 

6 Replies

  • Sequoia22's avatar
    Sequoia22
    Newbie
    6 months ago

    Same, this was incredibly intrusive and annoying. The static adds are fine but I will 100% switch if they keep these autopay videos.

  • mizrik's avatar
    mizrik
    Newbie
    6 months ago

    well im on board to switch to something else if this continues. 5 Roku 3 are suddenly doing it. cant be wakening people up when i get up not expecting my Roku to suddenly start playing when i wake it up.

    that and i don't like adds. especially ones im forced to consume. had to turn off tv to stop it..... home button just laughed at me.

  • ddbbbrtb45t4g4's avatar
    ddbbbrtb45t4g4
    Channel Surfer
    6 months ago

    I too contacted support but they didn't understand what I was calling about, so I guess a lot of the agents didn't get a heads up that this was happening - it didn't seem to be something she could find in her repertoire of scripted responses. We're done.