Video Ads Autoplaying on Homescreen
please make the setting automaticalty disabled on the filling device types: Players Tvs
Forum Discussion
So I just experienced my first "auto-play" ad on the home screen. Pressed the "home" button and a video ad for Moana started playing and it wouldn't let me navigate away from it. I am totally NOT a fan of something that I cannot click away. I'm perfectly fine with ads on the screen and in the screensaver and whatnot, but hijacking the home screen so that you can't even use it for several seconds is completely unacceptable. I contact3ed support and notified them that if this kind of behavior continues, I will be replacing all of my Roku TVs with Amazon Fire TVs.
I too contacted support but they didn't understand what I was calling about, so I guess a lot of the agents didn't get a heads up that this was happening - it didn't seem to be something she could find in her repertoire of scripted responses. We're done.
