Forum Discussion

get2chhavi's avatar
get2chhavi
Newbie
5 months ago

Re: Roku TV Turns Off At Startup

Hi there - I barely use my 65" Class Select Series 4K since I purchased it last year. I recently turned it on after many months, and it worked fine for the first 20 minutes or so. Right after it turned off, and when I tried turning it back on, it got into an endless loop of turning on, at the starting Roku screen, and then off, back on and then off. I went through the Roku link that suggests taking it back to factory reset by pressing into the back reset button with a pin. Followed directions and kept it pressed for well over 30 seconds, but nothing changed after I released the press. Unplugging and plugging the TV back hasn't worked either. Can Roku suggest next steps?

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hi get2chhavi and Friedcrabb,

    We understand that you're having trouble with your Roku TV and would like to coordinate this with our team for further assistance.

    Share with us the following:

    • When did this issue start?
    • Roku TV model, serial number, and device ID (this can all be found in Settings > System > About)
    • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
    • If possible, send us a video clip showing the issue
      Save your video to Google Drive, then copy and paste it into your post.

    We're looking into it.

    Roku Community Team