Solved
Re: Roku streaming stick 3800x overheating issue
Periodically, we would get overheating warnings on the screen for our Roku 3800x stick. This particular time there was no warning, but suddenly the screen went to a full grey pattern and the remote w...
Hi zebra2009,
Thanks for keeping us posted!
We understand you're having a problem with your Roku streaming stick, which was overheating. We're pleased to help. Please try the troubleshooting steps below.
- Carefully unplug the power cable from your Roku player and allow it to cool down.
- Find a more fantastic location for your Roku player; avoid placing the unit:
- Inside a cabinet or other closed space;
- On top of other electronic devices such as cable boxes, routers, or audio/video receivers;
- In direct sunlight.
3. Wait 10 minutes for your Roku player to cool down. Once cooled, plug the power cable back in and wait for the Roku player to power on. If you still see the above message or the Roku player shows a SOLID RED LIGHT, immediately unplug the power cable.
4. Repeat step 3 one more time. If the problem persists, then you should stop using your Roku player.
You may check out this support article here on What to do if the red light is on or you see a "Your device is overheating" message
Hope you'll find this info useful. Let us know in case you still have any questions.Best regards,
John
