Forum Discussion

StellarStudios's avatar
StellarStudios
Reel Rookie
2 years ago
Solved

Issues with WiFi connection for Roku TV xfinity

Hi! I had seen a previous post on this that had said to make the WiFi band be b,g,n instead of g,n and had done that hoping it would solve the problem as it was the same issue others had been having....
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, StellarStudios

    Thanks for posting here in the Roku Community.

    We appreciate you for letting us know about the network issue you've encountered with your Roku TV, and we'd be glad to help. For this matter, let's perform some troubleshooting steps to resolve the issue. Kindly follow the steps below:

    Network Reset Connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.
    6. Re-enter the credentials on your network.

    System Restart.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System
    4. Select Power (skip if this sub-menu is not available and proceed to step 5).
    5. Select System Restart.

    Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

    If you have further concerns or inquiries, please let us know. 

    Best wishes,
    Kash

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

Stacigarrison 

If your device is still that Roku Express 3900 you previously had issues with, go into your router and make sure your 2.4 ghz settings are still set to b/g/n. (not g, or g/n, but b/g/n - all three protocols).

Then go to your Security settings in the 2.4 ghz band and verify that you are not using special characters in the password. (try removing the special characters for troubleshooting).

---

It may be that your Xfinity router received an update and this update reverted the 2.4 "wifi mode" back to a g/n status which is likely contributing to the issue. (this is where I would start).

Feel free to post some more details (error message numbers you are seeing on screen) as well as the model number of the Roku device if different from above. (found in Settings/System/About)

Stacigarrison's avatar
Stacigarrison
Binge Watcher
2 years ago

Hi Gunner, 

Around 5a.m. the next morning, as I was up all night trying to figure it out, to even resetting it to factory and it still wasn't connecting, so I removed the special character and then gave it a try and IT WORKED!!!! 

I then remembered that I ended up fumbling myself into changing my password a year or two ago for the same issue, and it worked.    I just wish that I would have remembered to try that 8 hrs prior. 😒🙄

Need to place a sticky note reminder on side of cabinet fir when this happens again🤦‍♀️

I was so angry thinking "WHY DO I HAVE TO CHANGE MY PASSWORD ON MY XFINITY MODEM FOR ROKU TO RECONNECT TO IT?"  

I mean, if the password worked before, why wouldn't it still? 

 

Thanks for helping!  

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Stacigarrison 

    Good to hear and appreciate the update 👍.

    Not really sure if it is the router firmware or the Roku firmware.  Some users are able to go back in and enter back the special character and start using the old password again with no issue (until the next time).

    Just a little gremlin/bug in the authentication process when special characters are involved that changing the password seems to resolve.