Forum Discussion

SevenRedP's avatar
SevenRedP
Channel Surfer
2 years ago

Re: App Order keeps changing even though it is set to Manual

When I went into my Roku last night, I got a message that said Roku had decided to change the order of my channels. ( Why? Because they could, I guess.) For example, Pluto, DirectTV, and Peacock were right next to each other at the bottom. Now they're scattered. And Prime was at the very front. Not anymore. I have having to scroll through my entire list to find anything. I read a post saying they do that for advertising purposes. That makes no sense.

They also said I could go into Settings and switch it back.

How? All I can see is how to manually move my channels around. I want it to go back to the way it was. And don't tell me I have to reset my unit. And I don't want to have to try and remember where my channels were so I can put them back.

14 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    SevenRedP 

    You can change this in Settings/Home Screen/App Order [Manual]

    It will not automatically revert your channels/app back to their previous order but will allow you to manually arrange your tiles again. (highlight the channel, press the asterick * button, and then use the arrow keys to move the tile to the desired location.)

    However, as noted in another thread, this manual setting may not stick and you may find your tiles moved again automatically.

    https://community.roku.com/t5/Channels-viewing/Automatic-Tile-reordering-keeps-resetting-to-Automatic-when-set-to-Manual/m-p/987391#M171263

    ---

    Congratulations.  You have been randomly selected to unwittingly participate in a Roku test feature. ðŸ™„

    • Merriem's avatar
      Merriem
      Newbie
      2 years ago

      I have the same experience and am annoyed that Roku decided to randomly rearrange my streaming channels. If your objective was to anger your customer, congratulations on your success. Pissed off and considering switching to another service for my next streaming device. 

      • JBTipton's avatar
        JBTipton
        Newbie
        2 years ago

        Same problem here.

        WHY IS ROKU DOING THIS?

        Phoned customer service and line went dead after holding for ten minutes.

        WAY TO GO ROKU!!

        ANOTHER PISSED OFF CUSTOMER HERE!!!!

    • SevenRedP's avatar
      SevenRedP
      Channel Surfer
      2 years ago

      I know I can do it manually. I want to know why you guys decided to just re-order my stuff, and can't tell it to revert to default. I shouldn't have to do it myself when the popup said I could just revert.

    • Daguerre's avatar
      Daguerre
      Newbie
      2 years ago

      Roku just decided to get rid of any goodwill they've built up to this point.  Shuffling people's content around is frustrating enough, but doing it without even asking first is arrogant beyond measure.

      Plus, as someone else on this thread noted, stopping what you're doing and hunting through the controls to find a way to unshuffle the tiles doesn't always work.  It took two tries for me and I'm concerned that even that won't stick.

      Amazon Prime Music pulled a similar stunt last year, trying to foist a more expensive version of their service on me by inserting music that I didn't want into my playlists.  

      I stopped using Amazon Prime Music after that and Roku may be next.

      These are arrogant companies determined to force their users into actions they did not choose or request. 

      Dictatorial tactics don't work and don't pay off when people have other choices.

       

  • JonAshley's avatar
    JonAshley
    Newbie
    2 years ago

    As others have reported, Roku is rearranging Apps order seemingly randomly. Go to sleep with Max in top row center, wake up with it in 4th row right.

    CBSNEWS crept up to 2nd row from wherever it was buried. Etc.

    No solution or suggested cause found here in forums, but I’m getting tired of having to manually rearrange back to my preferred order.

    No, no one else is rearranging them…

    PITA

    • Emissary35's avatar
      Emissary35
      Roku Guru
      2 years ago

      It was idiotically stupid for Roku to add this "Feature" which is a total annoyance in the first place. Why would anyone ever want Roku to randomly shuffle their app tiles? People like to put things in the order they wish and we don't want some arrogant company who thinks it knows better than us moving them around randomly all the time.

      Even if it's on manual sometimes it still happens, which means it's a glitch which means this is yet another thing Roku added without properly testing which is now causing customers frustration. Roku needs to completely get rid of this so the app tiles never move unless you do it yourself.

      • Peyton_Swenson's avatar
        Peyton_Swenson
        Binge Watcher
        2 years ago

        Exactly, Roku has no right to do this. I like my apps in the order they are in. Like last night YouTube was on the top of the grid, and when I woke up it was somewhere else. I thought someone had deleted the app but YouTube was moved by Roku to the bottom.