Forum Discussion

FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago
Solved

RC880 vs RCB1R- is there a difference?

I was expecting an RCB1r Voice Remote Pro version 2. Backlit, Guide button, programmable quick launch, longer lasting battery.  Far exceeds the specs of the RC917 (never fully charges or holds a char...
remotes
  • Tivoburkee's avatar
    Tivoburkee
    2 years ago

    All Roku remotes have two model numbers, the one in on-screen graphics is always different from the model number on the Remote itself. My remote has RC880 in the on-screen graphics, where it has model RC-0S1 on the back of the remote. There might be a different voice pro 2 remote with different discrete channel keys than mine, it will still have RC-0S1 on the back, but the model number on the on-screen graphics will change. 

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
2 years ago

All Roku remotes have two model numbers, the one in on-screen graphics is always different from the model number on the Remote itself. My remote has RC880 in the on-screen graphics, where it has model RC-0S1 on the back of the remote. There might be a different voice pro 2 remote with different discrete channel keys than mine, it will still have RC-0S1 on the back, but the model number on the on-screen graphics will change. 

  • FranklinJ's avatar
    FranklinJ
    Roku Guru
    2 years ago

    Ticket 9676055 
    Vidhya called and verified that although the screen said I had an RC880, in fact I do have an RCB1r. There are regional differences based on the 4 pre-programmed buttons.  My new  RC880/RCB1r remote works perfectly, and Vidhya was very kind in thoroughly explaining why there are two different model numbers.
     
    10/10 points to Vidhya! And 10/10 points to Sathish for putting it all together. They define the words customer service and customer satisfaction!  Thank you all!
  • FranklinJ's avatar
    FranklinJ
    Roku Guru
    2 years ago
     
    Vidhya called and verified that although the screen said I had an RC880, in fact I do have an RCB1r. There are regional differences based on the 4 pre-programmed buttons.  My new  RC880-RCB1r remote works perfectly, and Vidhya was very kind in thoroughly explaining why there are two different model numbers.
     
    10-10 points to Vidhya! And 10-10 points to Sathish for putting it all together. They define the words customer service and customer satisfaction!  Thank you all!