Forum Discussion

eclipso13's avatar
eclipso13
Channel Surfer
2 years ago
Solved

Random lost remote signal

I am having the same issue. Some days it goes off only once. Some days, it goes off every 15-30 minutes. We have to pick which video we want to watch then pull the batteries. I keep searching this forum for an answer. I never seem to find one.

As I was typing this, the remote finder notification came up on the TV screen. The batteries are currently NOT in the remote. This is not a remote issue. It is a unit issue and one that has been known for many months.

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hi @PpPDX,

    Thank you for sharing this issue with us,

    Please be aware that the Roku remote finder feature activates only when you press the locator button, and pressing any button will stop the sound. For more information about Roku remote finder, visit our Support page here: How do I find my Roku remote using remote finder?

    If the issue continues, please provide the following:

    • Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
    • Have you tried changing the remote batteries?
    • Additionally, does the problem occur only on a specific channel, or on all channels on your Roku device?

    We also suggest, resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. 

    Please keep us posted.

    Thanks,
    Jharra

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi eclipso13,

    Thanks for keeping us posted here in the Roku Community!

    We understand and appreciate you reaching out to us about this remote issue, and we'd like to help. 

    When did you start seeing this? What are the steps to reproduce the issue? Have you tried any troubleshooting, and what didn't work?

    Share with us more information about this so that we can further assist you.

    Thanks,
    Rey

    • eclipso13's avatar
      eclipso13
      Channel Surfer
      2 years ago

      The issue started about two weeks ago. I have tried replacing batteries, rebooting the unit, and leaving batteries out of the remote. None of those worked. I was unable to shut off the remote finder option in the settings. I checked all buttons on the remote to make sure none were sticking. I tried re-synching the remote to the unit.

      As I stated earlier, the remote finder box will show up on the screen even when no batteries are in the remote. There does not seem to be any rhyme or reason as to when the unit tries to activate the remote finder. One day it may only happen a couple of times. Another, such as last night, it may happen continuously back-to-back for an hour (even after taking the batteries out of the remote) and then just stop.

      The unit is running software version 12.5.0 build 4178-C2. it is a model 4800X - Roku Ultra. When I run the check for update, it comes back current.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        eclipso13, have you checked the button on the side of the Ultra?  Maybe it's stuck or pressed up against something.