Forum Discussion

eclipso13's avatar
eclipso13
Channel Surfer
2 years ago
Solved

Random lost remote signal

I am having the same issue. Some days it goes off only once. Some days, it goes off every 15-30 minutes. We have to pick which video we want to watch then pull the batteries. I keep searching this fo...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    8 months ago

    Hi @PpPDX,

    Thank you for sharing this issue with us,

    Please be aware that the Roku remote finder feature activates only when you press the locator button, and pressing any button will stop the sound. For more information about Roku remote finder, visit our Support page here: How do I find my Roku remote using remote finder?

    If the issue continues, please provide the following:

    • Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
    • Have you tried changing the remote batteries?
    • Additionally, does the problem occur only on a specific channel, or on all channels on your Roku device?

    We also suggest, resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. 

    Please keep us posted.

    Thanks,
    Jharra

eclipso13's avatar
eclipso13
Channel Surfer
2 years ago

The issue started about two weeks ago. I have tried replacing batteries, rebooting the unit, and leaving batteries out of the remote. None of those worked. I was unable to shut off the remote finder option in the settings. I checked all buttons on the remote to make sure none were sticking. I tried re-synching the remote to the unit.

As I stated earlier, the remote finder box will show up on the screen even when no batteries are in the remote. There does not seem to be any rhyme or reason as to when the unit tries to activate the remote finder. One day it may only happen a couple of times. Another, such as last night, it may happen continuously back-to-back for an hour (even after taking the batteries out of the remote) and then just stop.

The unit is running software version 12.5.0 build 4178-C2. it is a model 4800X - Roku Ultra. When I run the check for update, it comes back current.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

eclipso13, have you checked the button on the side of the Ultra?  Maybe it's stuck or pressed up against something.

  • eclipso13's avatar
    eclipso13
    Channel Surfer
    2 years ago

    Apologies for the delay in replying. I wanted to give this plenty of time to make sure it worked.

    I checked the button on the side. It was not pushed in. HOWEVER, a strap for the mounting bracket was about a mm from the button. Just on the off-chance it was close enough to have slowly impinged on the button after a couple of years, I moved the strap about 1/4" away. After 24 hours of no one taking the batteries out of the remote, that seems to have solved the issue. If not, I'll reply back.

    Since I did not see the bracket mentioned before, please keep this up so others can see it. If you have the mounting bracket to attach to the TV, and you are having the remote finder activate at random, check the strap that holds the Ultra in the bracket. Even if it is not on the button but adjacent to it, try moving the strap away from the button a bit. It looks like over time, physics may take effect and the pressure from the strap could press the plastic in on the button slightly.

    • Djcncjxjjsjsjdj's avatar
      Djcncjxjjsjsjdj
      Reel Rookie
      12 months ago

      My ultra turns on the TV when we are not home. It keeps randomly activating the lost remote sequence. It happen when we are watch or when we are not. About to throw the whole stupid thing away.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        12 months ago

        Hi, @Djcncjxjjsjsjdj, Thanks for your first post in the Roku Community!

        We appreciate you bringing the issue with your Roku voice remote to our attention, and we are here to assist you.

        Before we proceed, could you please let us know if you have attempted to reset your remote? This can be done by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice remote feature to see if this will make any difference.

        We look forward to hearing from you and looking closely into this issue.

        Thanks,
        Jharra