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patrycecooley's avatar
patrycecooley
Channel Surfer
6 years ago

Purple Recovery mode screen on Roku TV

Roku tv constantly shuts off , comes back on only to be stuck on purple recovery mode screen.  I follow steps to update tv but it only goes back to purple screen... the first time I did it I clicked the home button 5x’s the rewind/forward button each twice and it seem to come back on , this is the second time this has happen and now the home,rewind/fast forward button doesn’t work at all ... I’ve tried the reset button but nothing is working , I’ve only had this tv for about 2 months 

29 Replies

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  • OkamiKage's avatar
    OkamiKage
    Reel Rookie
    5 years ago

    I hope this may be helpful to some of you. I called customer service hoping for some kind of fix and it just so happened that one worked. However, it didn't work immediately. So first i tried the typical unplug the tv for about 15 sec then plug back in.(Still purple screen). Then I tried to update file through wifi and yet again purple screen. So I decided to go look for a thumb drive around my house and failed to find one. This where the magic happens. (This is what worked). Unplug the tv  and hold down the power button on the roku tv itself located under the center for about 20 seconds. This failed the first time, but here is where i think it worked.Instead of plugging the tv back immediately wait for about 30 minutes. I found this out ironically because I needed to take a trip to walmart to go pick up a flash drive I thought I needed. Funny enough I came home to do the manual install of the update file and the tv had came back on from the previous troubleshoot with the uplug 20 seconds and hold down power button under tv. So I strongly recommend unplugging the tv (20 seconds) while holding down the power button under the tv for same length of time, then not plugging the tv back in for another 20-30 minutes. 

    • Luvzkittens33's avatar
      Luvzkittens33
      Newbie
      5 years ago

      Ok so i tried what you said and it worked.  Although i couldnt find a power button on my tv, i unplugged it for like 30 mins and then plugged it back in spamming the home button then after about 20 secs pushed power button and it went to home page.  It worked for a few minutes then went back to recovery mode.  So the power button is underneath the TCL logo on your tv.  You have to feel around.  Do these steps i have here then once you reach the home page go to settings and find factory reset.  I had to reset my tv i dont know for how long this will work but it worked for now.  Let me know if this works for you.  God Bless

      • stinki's avatar
        stinki
        Newbie
        5 years ago

        LOL what is "spamming the home button"?? Uhh...

        The power button is different places depending on what TV you have.

        Holding the buttons down on the TV and leaving unplugged is a factory reset.

        This allows the electrical charge to dissipate from critical components inside the TV such as capacitors, which can hold a charge for a long time. Holding a charge is part of how digital signals are sent between the components of the TV and is why letting the charge dissipate can help resolve an issue.

        Doing another factory reset in the menu on the TV is redundant.

  • bugatti's avatar
    bugatti
    Newbie
    6 years ago

    Thats happened to my tv as well and no one seems to have an answer.

    • patrycecooley's avatar
      patrycecooley
      Channel Surfer
      6 years ago

      Yeah I’ve had two techs come out the second one left like two hrs ago to fix the problem and instead of the purple recovery screen , the tv turns on but will not connect to the internet so I called TCL Support so they can send me a new tv because I refuse to spend more money when Ive only had the tv Since Feb 2020.... i ordered mine online from Walmart so if you still have your receipt call customer service and tell them everything you e tried isn’t working and request a new tv , they will send you an email, after that you send a copy of the receipt or screenshot and if your warranty isn’t up they will send you a new tv ! 

  • DjG3N3S1S's avatar
    DjG3N3S1S
    Newbie
    5 years ago

    Same issue. I've tried everything everyone has stated. I saw on the Roku Reddit they were asking people to send them PM's with info. I've done that now waiting on a response back. I hope there is a fix as I bought a second one of the 43S425 sets a month later for my home office. The one with the issue is the one in my bedroom so it only gets used at night. The one in the office is on probably around 12 - 17 hours a day as both a secondary monitor as well as to watch TV.

    • patrycecooley's avatar
      patrycecooley
      Channel Surfer
      5 years ago

      I’ve had two techs come to my house to fix the issue but neither could fix the problem.  The technician also told me they don’t send brand new parts, they use parts off of other tv’s with “issues” which makes a whole lot of sense right ? He also told me to call and request a new tv which I did free of charge and I got one within the next week.  It wasn’t the exact same tv as they stated but a more upgraded one and I haven’t had any problems out of it!  

      • OkamiKage's avatar
        OkamiKage
        Reel Rookie
        5 years ago

        Hey I dont know if you found the answer but I have mine fixed now and it was definitly a corrupted  motherboard. If you want the sure way of fixing your tv if the memory surely is corrupted buy some parts inputting your model number at shopjimmy.com. Buy the bundle for around 50$ if your not sure which part to replace. Your tv will be factory reseted when you get done but trust me, the replacement on the memory is very simplified. Only complaint is there are just soo many screws lol. I truly hope this helps many if nobody got an answer.

  • Kres82's avatar
    Kres82
    Reel Rookie
    5 years ago

    can anyone tell me what caused it in the first place? My TV did it after being unplugged. We got it in February. We don't have a receipt. It was right when we moved house. So the receipt was lost the box was thrown out so we have no proof of purchase! I know Walmart will probably not help us but I qm curious what caused everyone's error in the first place 

    • Kellzbelz's avatar
      Kellzbelz
      Newbie
      5 years ago

      Same thing happened here.  The first time I had to actually reset the whole TV, add all my info for every streaming platform, etc. It worked fine for a while then a few hours later turned itself off and came back with recovery screen. Tried the same stuff over again,  still had recovery screen.  While I was searching for answers online it turned off/on again by itself and everything was normal. Why is it doing this? 

    • Hannahdebrito's avatar
      Hannahdebrito
      Reel Rookie
      5 years ago

      I am going through the exact situation as you with the moving thing and loosing the receipt. Did you find anything that helped?

    • Kres82's avatar
      Kres82
      Reel Rookie
      5 years ago

      Mine never was i submitted a claim to tcl on Aug 28th that is still being reviewed for a refund. Meanwhile I went and got a Samsung 

      • B0unceDancer1's avatar
        B0unceDancer1
        Newbie
        4 years ago

        Sorry but Samsung is **bleep**, especially if you're using Amazon Prime.

    • patrycecooley's avatar
      patrycecooley
      Channel Surfer
      5 years ago

      Well actually it stated things that may or may not work with your tv. I Also stated how “my” problem was fixed so 🤷🏽‍♀️... but be Blessed ! 

      • stinki's avatar
        stinki
        Newbie
        5 years ago

        No offense but it would help if people providing answers had some vague knowledge of how electronics actually work. It's not just some random "maybe it works maybe it doesn't" topic, and nobody needs religious blessings to fix their TV.

        Roku TV's are made by many different manufacturers. They aren't made by Roku. I have one made by TCL. There are various "hard reset" procedures depending on the manufacturer. Obviously the power button is in different places depending which brand and model you have.

        Most hard reset procedures involve some variation of holding down the power button in combination with other buttons while turning on the TV.

        If a hard reset doesn't work, you have defective hardware in your TV -- the operating system on the motherboard isn't functioning correctly.

        I would strongly recommend against buying replacement parts for TV's unless you are an expert on troubleshooting electronics. A failed motherboard could just be the result of a bad component elsewhere and the cost of these parts will quickly surpass the cost of a new TV. Circuits are an interconnected system, the signal flows like water -- a problem in the power supply can manifest itself somewhere physically distant in the circuitry.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    patrycecooley 

    Thanks for the note.

    Have you tried contacting your Roku TV's manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

    For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

    • CalebDspinks98's avatar
      CalebDspinks98
      Newbie
      5 years ago

      I'm taking this piece of Chinese **bleep** out shooting tomorrow since all it's good for is target practice. Never buying another **bleep**in product from TCL or roku again I hope yall go bankrupt. **bleep** TCL and **bleep** Roku and all their half ass garbage products. 

      • patrycecooley's avatar
        patrycecooley
        Channel Surfer
        5 years ago

        Just call them and tell them to send a replacement , they will but you have to send them proof of purchase.  Got my new tv within a week 🤣🤣

  • Luiis1028's avatar
    Luiis1028
    Newbie
    5 years ago

    That’s how my tv has been for the past 4 days and nothing works do you have any idea how to fix it yet?

  • ahersatr366's avatar
    ahersatr366
    Newbie
    5 years ago

    I anticipate you're regarding a RokuTV. You ought to touch the TV's producer and other products like this. Roku best affords the OS and has not anything to do with the hardware.