Forum Discussion
bugatti
6 years agoNewbie
Thats happened to my tv as well and no one seems to have an answer.
- patrycecooley6 years agoChannel Surfer
Yeah I’ve had two techs come out the second one left like two hrs ago to fix the problem and instead of the purple recovery screen , the tv turns on but will not connect to the internet so I called TCL Support so they can send me a new tv because I refuse to spend more money when Ive only had the tv Since Feb 2020.... i ordered mine online from Walmart so if you still have your receipt call customer service and tell them everything you e tried isn’t working and request a new tv , they will send you an email, after that you send a copy of the receipt or screenshot and if your warranty isn’t up they will send you a new tv !