Forum Discussion

skydiver103's avatar
skydiver103
Reel Rookie
2 years ago
Solved

Problems with Roku Streaming Stick 4k+

I have the same problem with my Roku 4K Stick. I was dumb enough to buy a 2nd 4K Stick thinking this was a one-off condition. Within six months my second 4K Stick loses wi-fi and then locks-up completely.

tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi skydiver103,

    Thanks for the response.

    Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

    Have you also tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

    Please keep us posted on how it goes this time.

    All the best,

    Chel

8 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! skydiver103,

    A friendly welcome from the Roku Community!

    Thank you for reaching out to us about your Roku device. We're pleased to assist.

    • Can your other devices connect to the network without any issues or latency? 
    • What do you see on your screen when trying to connect to your network?
    • What error message/code are you getting after trying to connect to your network?
    • Do you have cellular data so we can try connecting your device to your hotspot?

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • skydiver103's avatar
      skydiver103
      Reel Rookie
      2 years ago

      I also have a Roku TV and a Roku Express without voice search that works fine. It's the Roku 4K Sticks that plug directly into the TV's HDMI port that lock up. The picture freezes then the Wi-Fi "Not Connected" is displayed. The Roku remote control becomes completely inoperative.  I am forced to de-power the 4K Stick for a few minutes before it starts working again. However, it only works for about 5 to 10 minutes then becomes inoperative again. Yes, It's updated and I use wall-plug power.  This is exactly what happened to my last Roku 4K Stick.  **bleep** Components.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi skydiver103,

        Thanks for the response.

        Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

        Have you also tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

        Please keep us posted on how it goes this time.

        All the best,

        Chel

    • EDH1's avatar
      EDH1
      Newbie
      2 years ago

      I'm trying to hook it up in the guest room and it's not letting me move through the menu. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi EDH1,

        Thanks for getting in touch with us here in the Roku Community!

        We'd like to see more about what's going on here and we need more details about this.

        Is this a newly set up device or have you set this up already? Also, this is likely a remote issue you're experiencing, have you tried repairing it or putting in some fresh batteries to see if there are any differences? 

        Let us know more about this so that we can further assist you.

        Thanks,

        Rey