Forum Discussion

Stephen_M's avatar
Stephen_M
Channel Surfer
10 months ago

Problem solved, returned for new device.Roku streaming stick 4k remote will not pair

Trying to pair the remote to streaming stick. Have reset numerous times, removed batteries, held home and back button, tried 3 different tvs. Does not have the pair button under the battery door. At ...
remotes
Stephen_M's avatar
Stephen_M
Channel Surfer
10 months ago

Yeah I've already done all that multiple times. I own various other roku devices so I'm savy to the process. It still does not pair nor work.

HDMIGuy's avatar
HDMIGuy
Roku Guru
10 months ago

Stephen_M Since you have other Roku devices I would try to pair the remote to another device.  If that works that would eliminate the remote as the problem.  You could also try pairing a different remote to the new stick to determine if the stick is the source of the problem.

  • Stephen_M's avatar
    Stephen_M
    Channel Surfer
    10 months ago

    In process of returning the stick for an express. Nothing would pair to anything.