Forum Discussion

Stephen_M's avatar
Stephen_M
Channel Surfer
10 months ago

Problem solved, returned for new device.Roku streaming stick 4k remote will not pair

Trying to pair the remote to streaming stick. Have reset numerous times, removed batteries, held home and back button, tried 3 different tvs. Does not have the pair button under the battery door. At ...
remotes
Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
10 months ago

Do you have the original usb cable with bump in the middle? That is what the remote pairs to, not the Stick itself. Without the long-range wireless receiver no remote. 

  • Stephen_M's avatar
    Stephen_M
    Channel Surfer
    10 months ago

    Yes, I do. 

  • Stephen_M's avatar
    Stephen_M
    Channel Surfer
    10 months ago

    It was in use the entire time.