prime video is giving me a vpn error msg
I was trying to watch a show on prime video. Today it gave me the error msg saying that I was using a VPN. So I ended up calling amazon, telling them the problem, they have referred me to roku to re...
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On your computer/phone/tablet go to a website (such https://www.iplocation.net/) that identifies the IP (internet protocol) number your internet provider currently has assigned to your internet connection as well as the location associated with that IP and the IP's owner.
If the owner of that IP is identified as your known internet provider:
- Make note of the IP number and owner.
- Contact Prime Video support tell them your IP number, your internet supplier, and that they have mis-classified your IP as a VPN.
I called my internet service provider today. Went over the issue. They said, they really had no idea but would gladly default my router and push updates just to see if that would help. It took a bit, and that worked. I asked them again specifically what they did so I could relate it to anyone else having this issue. They said they defaulted my router. That was the term they used. So I have no idea, and they said the really didn't either but took a chance and it worked. yippee
Means they reset it with factory or provider default settings - good it worked out, and thanks for posting back so that others may see this resolution for the same issue.
Any provider telling you that it's a "setting in the Roku" is blowing you off. There is no such setting in any Roku device, and there is no way to install a VPN client in a Roku device. Any VPN would have to be based at your network router, and it's extremely unlikely you would be unaware of it. But ISPs can and do make your Internet presence appear somewhere other than where you are actually located.
When I am using my work computer, either in the office or connected to the FAA network via a private VPN, my Internet presence is Oklahoma City, regardless of where I actually am. That is where our government network actually connects to the Internet, so that's where sites believe I am located. I see lots of advertisements for OKC based businesses, solely because of the location ID.
It's possible that Amazon (who knows your actual address) is seeing an ISP presence that doesn't match their expectation, and falsely throwing the VPN message. That's something that Amazon is going to have to work out.
JerBeck wrote:Yes, my ISP told me it was most likely Amazon as well. But they didn't dismiss me either. What you are saying about a VPN makes more sense now since I didn't know what they were exactly. The fact that my ISP did something to make it work tells me it is an issue with them and Amazon. It is all over my head, just glad what they did worked. Hope it helps someone else.
Its not uncommon for ISPs to have different blocks/ranges of IP addresses in their address pool - its very likely that they re-assigned your CPE to a different IP address/range, and this IP/range isnt identified as "VPN" by Amazon.
Unfortunately, some other customer of your ISP will be assigned you former IP, and suffer your former Prime fate...
Yes, my ISP told me it was most likely Amazon as well. But they didn't dismiss me either. What you are saying about a VPN makes more sense now since I didn't know what they were exactly. The fact that my ISP did something to make it work tells me it is an issue with them and Amazon. It is all over my head, just glad what they did worked. Hope it helps someone else.
Well, poo. At least if this happens again to me I can call ask for the same thing. I am still waiting for Amazon to get back with me and when they do I will see if this all makes sense to them and see if they too can do something so someone else who has Bolt Fiber Optic (my ISP) won't have this issue. Bolt is such a small service here I can't imagine it being a huge problem.
Thanks everyone who responded!
