prime video is giving me a vpn error msg
I was trying to watch a show on prime video. Today it gave me the error msg saying that I was using a VPN. So I ended up calling amazon, telling them the problem, they have referred me to roku to re...
Forum Discussion
I am having same problem. Tried to watch my show on #Prime today and it says I have a VPN. I don't. Didn't even know what that was until today! LOL. Anyway, called Amazon and they are supposed to call me back within 48 hours. I checked both of my Rokus and same error message. What is weird is that I just bought another Roku last night and logged into my Roku account last night, then this morning I am told by #Prime I have this VPN thing, when I don't. HELP. Please someone has to know what this is.
Have you tried rebooting all your devices yet? modem/router/gateway/Rokus
Yes. Rebooted. Unplugged. Reset. Everything. Even logged out of Prime and back in. It is just so weird that I logged into Roku last night to buy a new Roku and then this morning Prime tells me I have this VPN thing. Everything else works fine. Weird, just weird and I don't think that it is a coincidence. But no one has an answer. Ugh...
Who is your ISP?
Assuming you are in the US, my guess is some engineer at Prime falsely flagged a domain/IP range as "VPN" (for blocking).
I wouldnt wait for Prime to call me back, I'd call again tonight & tomorrow, and request service credit as well.
What do I tell them when I call?
Yes, I live in Oklahoma and my internet provider hasn't changed. It is Bolt Fiber Optic through Rural Electric Corp. I have had it for 3 years. Same router. Nothing different except logging into Roku last night.
