Plex on Roku Stick 4K: Pause reloads stream, second press necessary to pause

Question

When playing a video from a local Plex server I have an issue with pausing the stream. When hitting the pause button on the remote (or the Roku Android app - same behavior) the stream reloads and instantly starts playing again. Only on second press the stream will actually pause

Problem Code: 64-049-734

Thanks

nope12 · Answer

Bumping this topic. Seeing the same very recently.&nbsp; Seems like it has to be a Roku issue. I will say that it does seem limited to certain media--some files do it, but others don't .

DS99 · Answer

Hi there, found your post when searching for my own issue. can't pause some (not all movies). not a clear difference between the movies

I also found this thread that makes it seem this is not unique to Plex. https://community.roku.com/t5/Discussions/Roku-Wont-Pause-on-any-of-the-apps/td-p/937819

there is also this Reddit thread. There is a reported fix at the end of the thread I haven't tried yet. https://www.reddit.com/r/PleX/comments/1bfmqvw/cant_pause_mkv_playback_on_plex_for_roku_anymore/

RokuTakashi · Answer

Hi,&nbsp;DS99&nbsp;
Welcome!
I understand your concern about the Plex app having issues on your Roku device, and I'd like to gather more details so our team can take a closer look.
To help us understand the issue, can you provide the details below:

When did you first encounter the issue?
What specific behavior does the issue show?
Have you tried any troubleshooting steps to resolve the issue?

With more details, our team can review and assist you in addressing the issue.
Thanks,Roku Community Team

DS99 · Answer

Hi,&nbsp;after some additional research and trial and error I believe I have isolated the issue (or at least narrowed it), as well as found a mitigation.Quickly some background: I have had a couple TCL Roku TVs for the last 6 years or so. I have never had these issues with those TVs even while playing from the same sources/files, however they have always only been playing back in stereo sound.The current issue I am experiencing is with the same sources/files but on a new Roku Ultra connected to a new Marantz AVR Cinema 50 which is connected to an new LG TV.I found this thread in which in the last post it points to DTS audio as the culprit. https://www.reddit.com/r/PleX/comments/1bfmqvw/cant_pause_mkv_playback_on_plex_for_roku_anymore/with that tip I tested and I have been able to confirm that any DTS file I play has the issue, and any file with stereo, DD, or DD+ audio does not.Additionally, if I set the following settings on the Roku, the issue goes away: Settings &gt; Audio &gt; Digital output format &gt; Custom &gt; DTS (Off). With this setting it forces the source to transcode the audio to AC3.&nbsp;Now, I cant be sure if there is more nuance to the issue than I am able to understand, but I can say definitively that if the Roku is attempting to playback a source with DTS audio, that playback is unstable, will not pause (immediately rebuffers and resumes playback), and has trouble with seeking forward or backward. But, if I set the Roku to not allow DTS Audio, all the symptoms go away.&nbsp;

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Plex on Roku Stick 4K: Pause reloads stream, second press necessary to pause

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