Forum Discussion

Santillann's avatar
Santillann
Newbie
3 years ago
Solved

Photostream won’t show my photos

I’m trying to have my pictures play as my screensaver but they won’t show up. I choose photo stream as my screensaver then went to the channel and scanned the barcode to upload my pictures. I did not and after logging in and adding all my pictures it’s says it’s ready but when my tv goes to screensaver mode it’s not showing my pictures but general ones, like a forest and a beach. And when I try to go back to the photo stream channel it keeps saying the same thing as in the begging to scan barcode to add pictures but I did and in my account it shows that I have them. So why won’t they show on my tv??? Helpp

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey Harebearsmom

    Welcome to the Roku Community! 

    We appreciate you for bringing this issue to our attention. We would love to help you more than anything. Regarding the photo stream, restart your Roku device to apply the changes to the screensaver via the system menu. To do this, navigate to Home screen, and go to Settings > System > Restart.

    If the changes does not apply, please don't hesitate to let us know. Keep us posted!

    Sending you the best,
    Kash

25 Replies

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  • Dezzy055's avatar
    Dezzy055
    Newbie
    3 years ago

    I’ve done the same thing and when my tv goes to idle mode all that pops up is the purple screen saying photo streams and then goes back to the screen on my Roku, I’ve done ever step to set it up but it will not stay on my screen and show my photos…

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Dezzy055,

      Welcome to the Roku Community!

      We understand that you are having an issue with Photo streams. We'd like to gather more information about the issue you're running into. Can you please provide us with more specific information about the issue you are experiencing? Can you please provide the required details requested by RokuDanny-R from above?

      Once we have this information, I'll be able to pass it along to our Support team who can investigate further.

       

      Best regards,
      Mary

      • Bfortune4216's avatar
        Bfortune4216
        Newbie
        3 years ago

        Can someone email me a resolution to this issue or contact me to further discuss.

         

        i have followed all steps exactly and only showing the beach and Forrest once my screensaver shows on the screen.

         

        [personal information removed]

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Santillann,

    Thanks for your post. 

    We are more than happy to help you personalize your Roku experience. For clarification, have you already created digital albums or Photo Streams and uploaded the photos? If so, then you can now set Photo Streams as the screensaver and do this from the Settings menu using the steps below.

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select Theme to open the Theme menu
    4. Select Screensavers
    5. Select Photo Streams
    6. Select Set as Screensaver to set Photo Streams as the screensaver

    For full information on this, you can take a look at this link: How to use Photo Streams on your Roku streaming device 

    I hope this helps. Let us know how it goes!


    Regards,
    Nimfa

     

    • User1231's avatar
      User1231
      Newbie
      3 years ago

      +1 I am having same issue as customer above. Have followed all instructions and still only seeing beach and forest with a place to scare for photo stream. 

      • Trueblood53's avatar
        Trueblood53
        Newbie
        3 years ago

        Same issue here as well. My photostream has working great for months. Then today it suddenly changed to a picture of a beach and a forest trail.

        #Hisense roku tv 6series-65

    • TomFoppe's avatar
      TomFoppe
      Newbie
      3 years ago

      We are having the same issue as all who posted here. I did everything you have listed above and the online instructions and it doesn’t work. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Shardy TomFoppe

        Thanks for the post.

        We would be more than happy to investigate the issue further, but we will need more details. Can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny

    • doe1955's avatar
      doe1955
      Newbie
      3 years ago

      I'm having the same problem. Scanned the QR and uploaded photos from my gallery but they aren't showing up. All I get are the preset forrest and beach photos.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        doe1955

        Thanks for the post.

        Can you please provide us with the information that we have requested in my previous post? Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny