Forum Discussion

Santillann's avatar
Santillann
Newbie
3 years ago
Solved

Photostream won’t show my photos

I’m trying to have my pictures play as my screensaver but they won’t show up. I choose photo stream as my screensaver then went to the channel and scanned the barcode to upload my pictures. I did not...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey Harebearsmom

    Welcome to the Roku Community! 

    We appreciate you for bringing this issue to our attention. We would love to help you more than anything. Regarding the photo stream, restart your Roku device to apply the changes to the screensaver via the system menu. To do this, navigate to Home screen, and go to Settings > System > Restart.

    If the changes does not apply, please don't hesitate to let us know. Keep us posted!

    Sending you the best,
    Kash

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Santillann,

Thanks for your post. 

We are more than happy to help you personalize your Roku experience. For clarification, have you already created digital albums or Photo Streams and uploaded the photos? If so, then you can now set Photo Streams as the screensaver and do this from the Settings menu using the steps below.

  1. Press Home on your Roku remote 
  2. Scroll and select Settings
  3. Select Theme to open the Theme menu
  4. Select Screensavers
  5. Select Photo Streams
  6. Select Set as Screensaver to set Photo Streams as the screensaver

For full information on this, you can take a look at this link: How to use Photo Streams on your Roku streaming device 

I hope this helps. Let us know how it goes!


Regards,
Nimfa

 

TomFoppe's avatar
TomFoppe
Newbie
3 years ago

We are having the same issue as all who posted here. I did everything you have listed above and the online instructions and it doesn’t work. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Shardy TomFoppe

    Thanks for the post.

    We would be more than happy to investigate the issue further, but we will need more details. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny