Forum Discussion

MustangLisa's avatar
MustangLisa
Channel Surfer
3 years ago
Solved

Photo Streams uploading issues

I have been trying to upload more photos to my Photo Stream and it says they have been uploaded but they do not appear on the next page when I click Done on the uploading page. I have not reached my limit and I am only uploading Jpg files. The number of photos does not change as well, it says 65 before I upload and then I upload and they say they have been and then I click Done and the number 65 stays the same. No new photos uploaded. Please help!!

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey PGE,

    Welcome to the Roku Community!

    We understand that you're having issues with your uploaded photos on Photo Streams. Try to restart the Roku device from System > Settings > System Restart, to achieve an optimal system restart. Also, make sure that the Photo Stream is up-to-date. You can check it by highlighting the channel, and press the star button (*) in the remote. Then, select the update channel. For more info, refer to this support article: How to use Photo Streams on your Roku® streaming device 

    If the issue still persists, please don't hesitate to let us know.

    All the best,
    Kash

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi MustangLisa, 

    Welcome to the Roku Community. 

    In some cases, restarting the Roku devices resolve the issue you are experiencing. Could you try to give it a shot and keep us posted on how it goes? Please note that it is crucial to restart your Roku device through the system menu for this fix to be effective, go to Settings > System > Power > System restart. 

    We'll be waiting for your feedback. 


    Regards, 
    Nimfa

    • MustangLisa's avatar
      MustangLisa
      Channel Surfer
      3 years ago

      Hi,

      This won't help, you upload pictures to your Photo Streams on the Roku website, not through the Roku device. It's the website that's not uploading my pictures. Thank you. 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        Are you sure your browser is not just showing you a cached page of your pictures from before the upload?